Federal Records Center – The Secure Choice (re-edit)

-This is a Federal Records Center, part of
the National Archives and Records Administration. We store records for
agencies of the federal government. -We have records centers around the country.
We are the single largest provider to the federal workforce. -It is cheaper to store records with us than it is in their office environments. -The Federal Records Centers have a commitment to help federal agencies manage those
records regardless of what media they’re created on. -Because we are government
our federal customers look to us for that expertise. -Definitely it is good to do
business with records centers– will help you in your agencies with reckless
management solution. -Their staff members seem to be eager to help and to educate
in the way of records. You can’t beat the customer service for the Federal Records Center. [music] -Federal agencies generate thousands of
paper and electronic records each day. These records and their accessibility
are critical to the business of government. Over time, systems and
technologies evolve but one thing remains constant– a need for secure
storage and management of records which represent our nation’s history. -The Federal Records Centers date back to the 1950s when they were first established
and since that point the centers have grown to now comprising more than 17
centers around the country. We have records centers in the Washington D.C.
area and records centers in each of our regions around the United States. -Today the federal records centers known as FRCs help U.S. agencies manage their
workloads through secure and cost-effective fee-for-service storage
of these temporary records . Each of NARA’s Federal Records Centers has unique
capabilities to serve your storage and retrieval needs. Our centers feature
award-winning designs and in many cases unmatched capacity. In total we house
more than 25 million boxes of records, some as deep as 80 feet underground.
-These are limestone mines. It’s good to have facilities located underground
because there’s a natural climate control down here. -We’re in what we call
Ice Cube. It’s actually a cold storage for films of the National
Archives and this is the proper temperature to store film in. -Unique among the centers is the National Personnel Records Center, NPRC, which is
one of NARA’s largest operations. Items in NPRC’s care include those of
everyday heroes both military and civilian as well as personnel records of
the famous and the infamous. Many FRCs have special services for federal
customers from help with transfers to rapid servicing of reference requests to
proper disposition of records and the suite of services in between. -Many regions do have metro carrier service, where you’re basically getting
door-to-door delivery of records. We will do a fast pack which is we will go in
and assist agencies with packing their records up for transfer to the record
center and actually prepare the standard Form 135 which is the transfer document
so it’s basically a shelf to shelf delivery of records. -We’re also offering
records sent back by email and we call that service Smart Scan– we’ll actually
go in and scan these files for these– for our customers instead of having to fax these records back or send them back by mail, digitize those records and send
back by email. When federal records are needed their importance can be critical.
The FRC specialize in fast, efficient records retrieval, handling 13 million
reference requests per year. That’s 6,000 requests fulfilled per hour. To make sure
our customers are satisfied we make sure that we get those documents a 24 hour turnaround.
-Interagency agreements make dealing with the FRC easy for federal
agencies we also help with the planning process. -Most of the time what the agency is
looking for is some type of statistical report– what their agencies have been
doing over the years– so I can provide them with their storage 5 to 10 years back so
they can determine their budget needs. Federal records are the FRC’s only
business. We serve over 400 federal agencies from the largest cabinet level
departments to the smallest federal offices. No one knows the records
management needs of your agency better than NARA. Our customers include the IRS, U.S. courts, OPM, Social Security Administration and the department’s of
Defense, Veterans Affairs, Housing and Urban Development, and Justice to name a few. They depend on the FRCs to help with every stage of the record’s life-cycle.
-At the end of the useful life those records are either destroyed, and the vast
majority are destroyed, or that maybe three to four percent will be then
appraised as permanent and then accessioned into the National Archives. -The Federal Records Centers provide the customers with a one-stop shopping place
because we’re federal we have a vested interest in their records as much as
they do because our mission is to protect and preserve those records.
-We also offer training to federal agencies on records management and new services
for electronic records. -Technology’s a tool just like quill and parchment was
back in the day and we are capturing history right this moment and if we can
protect it and make sure it endures the idea that centuries from now others will
be looking at that information with the same reverence that we look at those
parchment documents is really exciting to me. -Agencies have long trusted us for
management of inactive records. We can also store active records, freeing your
agency staff to focus on mission critical work. -I think agencies like
knowing that NARA is also watching over their shoulder and looking at the
records control schedule and actually serving as an expert on their behalf.
-Based on federal regulations some records are saved for a few years while
others are kept for 75 years or more. When your records have reached the end
of their life-cycle the FRCs notify your agency. We
then properly dispose of your agency’s records. Each year we recycle 18,000 tons
of paper records which saves the equivalent of more than a quarter
million trees. Secure storage of your agency’s most sensitive records is an
FRC priority with classified storage facilities, vaults for a variety of
specific sensitive records, and FRC employees with high security clearances
and extensive background checks you can trust that your agency’s classified
materials are in the best of care. -All of our facilities fully meet the federal
regulations and the center’s have the highest level of security to protect
records. -As for the bottom line for many agencies storing records presents an
expensive logistical dilemma. Records take up valuable office space. Storing
records in prime office space can cost up to 10 times as much as it would at a
Federal Records Center and so on average we save agencies nearly one-and-a-half
million dollars per day compared to storage and office space. When it comes
to federal records storage make the secure choice. Trust the Federal Records
Centers of the National Archives and Records Administration to help your
agency every step of the way. -Everybody that works in the record centers brings
that passion and that pride to their work. I mean we know that we’re doing it
for a greater cause. -What I love most about my job is talking one-on-one with the community of our customers and assisting out customers. -The FRC actually has the highest level of customer service, in my opinion. from the drivers, to the appraisal
archivist, to the account representative and the cost-effectiveness.
-Our customers are in good hands. -Passport services is very pleased with the
services we have here and we are certainly very happy customers.
-We talk with customers to learn what other business needs and then develop top
flight services so we are confident in protecting the information assets of the
federal government. [music]

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