Social Security Took Thousands Of Dollars Woman’s Bank Account After She Died


IT WAS NOT THE GOVERNMENT MONEY TO TAKE. DANA SHOWS AS HE HAS NOW SPENT MONTHS TRYING TO GET IT BACK. YOU FEEL LIKE NO ONE IS FIGHTING FOR YOU. Reporter: JIM FEELS BEATEN DOWN BY HIS ALMOST 4 MONTH BATTLE WITH SOCIAL SECURITY. THEN, ON THE 30th, THEY TOOK THIS AMOUNT. Reporter: LESS THAN 10 DAYS AFTER HIS MOTHER DIED IN AUGUST, SOMEONE FROM THE SOCIAL SECURITY OFFICE ELECTRONICALLY SPOOKED IN, AND WITHDREW FIVE PAYMENTS FROM HER BANK ACCOUNT. THE PROBLEM IS, THEY WERE ONLY SUPPOSED TO TAKE BACK ONE PAYMENT FROM THE MONTH SHE DIED. INSTEAD, SOCIAL SECURITY WITHDREW $7028 MORE THAN OWED. THEY DID IT ALL WITHIN THREE DAYS? THREE DAYS. Reporter: KYLE SAYS HE NOTICED THE WITHDRAWALS IMMEDIATELY, AND CALLED SOCIAL SECURITY. AN EMPLOYEE ACKNOWLEDGED THE WRONG DATE OF DEATH HAVE BEEN RECORDED. DOROTHY DIED AUGUST 21 OF THIS YEAR. SOCIAL SECURITY ENTERED IT AS MARCH 21. I THOUGHT EVERYTHING WAS TAKEN CARE OF THE FIRST TIME I TALKED TO SOMEBODY. HERE WE ARE, THREE MONTHS LATER. Reporter: DOZENS OF PHONE CALLS, HEADACHES, AND SEVERAL FORM SUBMISSIONS LATER, AND STILL NO REFUND. YOU STILL HAVE NO DEFINITIVE TIMELINE? CORRECT, WE CAN’T GET ANY ANSWERS. THAT IS THE BIGGEST FRUSTRATION. NOBODY SEEMS TO KNOW, AND THEY DON’T LET YOU TALK TO ANYBODY TO GET THE ANSWERS. THEN, IT CHANGES. Reporter: AFTER OUR CALL MONDAY, THE SOCIAL SECURITY EMPLOYEE REACHED OUT TO HIM ASKING FOR BIRTH CERTIFICATES FROM HIS ENTIRE FAMILY. AGAIN, NO ESTIMATE AS TO WHEN THEY WOULD GET THE CASH BACK. IT IS A DOUBLE STANDARD, DEFINITELY. Reporter: A SOCIAL SECURITY SPOKESPERSON SAYS HE CAN’T COMMENT ON ANY SPECIFIC PACE. — CASE. WHEN I PRESSED HIM ON HOW LONG IT SHOULD TAKE TO REVERSE THE ERROR, HE ONLY SAID THEY WORK CLOSELY WITH THOSE IMPACTED TO

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